Customer Success Manager

We provide calibration services to pharmaceutical, food and beverage customers across the UK & Ireland. Our goal is to remove operational friction—ensuring science runs without interruption and teams can focus on innovation and production. We’re growing and continuing to build a best-in-class, integrated safety partner—and we’re looking for high-ownership individuals to grow with us.

Responsibilities First point of contact for customer enquiries Own overall relationship with assigned clients Ensure retention and satisfaction of all assigned clients Aid clients in achieving their goals Support with invoicing enquiries General customer service & support activities, working closely with the Operations Manager. Qualifications Bachelor's degree or equivalent experience Experience in customer success Strong written and verbal communication skills Detail oriented and analytical Demonstrated ability to increase customer satisfaction Nice to have Experience in manufacturing or engineering environments #J-18808-Ljbffr