Lead Business Analyst

Permanent Full Time What You Will Do Lead the gathering, analysis, and documentation of business requirements with a focus on platform solutions and capabilities. Author user stories and work with Technical Developers to groom, refine and prioritize into logical components based on estimates and time available. Define and document BRD’s/PRD’s, functional specifications and collaborate with technology and business stakeholders for non-functional specifications and acceptance criteria.

Collaborate with business and IT teams to ensure seamless integration of platform technology solutions including, but not limited to Contact Centres (AWS Connect, Salesforce), Knowledge and Content Management (CP4BA), Decision Automation and Document Composition. Evaluate existing processes and recommend enhancements, optimizations, and new automation opportunities. Conduct impact assessments & risk analysis for new automation opportunities.

Support governance, compliance, and audit requirements for intake and workflow. Participate in Scrum ceremonies, lead user acceptance testing and business exploration of new solutions, support change acceptance, and support training & change management. Facilitate both remote and in-person working sessions with key stakeholders.

Lead your work independently, creating project plans for your activities, communicating and meeting due dates. Collaborate and provide guidance to other Business Analysts and other peers. What You Will Bring 5+ years of experience in business analysis, product requirements definition, technology platform implementation or related roles.

Strong expertise in requirements gathering, business process modeling, and stakeholder management. Ability to thrive in ambiguous environments, working with incomplete information to drive clarity and actionable next steps. Experience in financial services, insurance or investments is an asset.

Proficiency in business analysis tools such as JIRA, Confluence, Visio, Excel, PowerPoint. Strong analytical and problem-solving skills. Ability to work independently in agile environments.

Experience in rules harvesting, rules authoring, decision automation, business rules management systems, and rules-based decisioning frameworks is an asset. Financial services, insurance business or investments knowledge is an asset. Salary: The base salary for this position is between $75,600 - $125,600 annually.

This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Benefits Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. We’re committed to removing barriers and ensuring equal access to employment.

Applicants requiring reasonable accommodation during the application process may contact [email protected]. All information provided will be handled in accordance with applicable laws and Canada Life policies. Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. #J-18808-Ljbffr