NTT DATA Business Analyst for Insights

Join NTT DATA as a Business Analyst in Mississauga, ON, focusing on analytics and data insights for customer service improvement. Engage in statistical analysis and dashboard creation. As a Business Analyst, your role will involve supporting analytics initiatives by analyzing customer and operational data, performing statistical explorations, and contributing to performance reporting.

Your work will help drive improvements in churn, AHT, and service level agreements. You'll manage multiple priorities, ensuring attention to detail while validating data quality and conducting root-cause analyses. Key Responsibilities: • Analyze service data contributing to churn and AHT • Assist in statistical data analysis and exploration • Prepare dashboards that summarize analytical insights • Perform root-cause analysis for service issues • Validate data quality through comprehensive checks Requirements: • 4 years of analytics or business analyst experience • Bachelor’s degree in a relevant discipline • Basic understanding of statistics and service metrics • Familiarity with Power BI or analytics platforms • Strong interest in data-driven decision making Utilize your analytical skills to make a significant impact on customer experience initiatives at NTT DATA. #J-18808-Ljbffr