Senior Account Manager, Broker Success

Overview Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Senior Account Manager, Broker Success at Realtor.com® What You’ll Do Proactively communicate with and manage assigned accounts to encourage their continued engagement with Realtor.com’s products and services. Develop and sustain strong account relationships through consistent onboarding, coaching, and communication. Educate accounts on product configurations and best practices to increase product performance, agent engagement, and revenue.

Provide support and guidance to account stakeholders with structured data and reporting to support recommendations for products during renewals and new orders. Execute effectively towards company initiatives set by leadership and corporate OKRs. Use data to determine daily priorities and key accounts requiring engagement.

Maintain enterprise systems (i.e. Salesforce, Focus Fire) with accurate contact data, communication logs, and account activity. Maintain updated knowledge of new company products and services.

Resolve challenging client inquiries, issues, and escalations, using cross-functional teams as needed and preventing additional issues by improving processes. Identify, troubleshoot and escalate bugs within multiple platforms, including SalesForce, Broker/Office/Agent Dashboards and Focus Fire. Work on Special Projects as assigned.

Coach, develop, and train other Account Managers. Serve as a leader and escalation point within Broker Success. What You’ll Bring Bachelor’s Degree or equivalent experience. 5+ years experience managing enterprise-level relationships for a high-growth company.

Real estate experience is a plus. Excellent verbal and written communication skills. Proficiency with Microsoft Office and G Suite, with intermediate knowledge of Excel and Sheets.

Friendly and positive personality; able to effectively engage a variety of audiences at all levels of a business. A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables. Strong influencer and people leader.

Comfortable presenting to audiences and running customer meetings. How We Work We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

This is a U.S.-based, remote role. How We Reward You Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to: Inclusive and Competitive medical, Rx, dental, and vision coverage Family forming benefits 13 Paid Holidays Flexible Time Off 8 hours of paid Volunteer Time off Immediate eligibility into Company 401(k) plan with 3.5% company match Tuition Reimbursement program for degreed and non-degreed programs 1:1 personalized Financial Planning Sessions Student Debt Retirement Savings Match program Free snacks and refreshments in each office location The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect in the listed location.

We tailor our offers based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process. All ranges are location based, ranges for positions in other locations may vary based on the local market. The annual OTE for this position is $95,000 - $110,000 USD.

Context: Equal Opportunity Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals. #J-18808-Ljbffr