Manager, Key Account Sales, Retail & E-Commerce

Overview JOB DESCRIPTION The Company at a Glance Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States.

Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Why Work at Brother? Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning. The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts, drives sales through inventory and promo management, and positions new products to drive net new revenue opportunities.

This role focuses on the following product categories: printers, multi-function devices, standalone scanners, labelers, and their corollary consumables and accessories. This position manages a defined sales quota and predominantly focuses on selling to and engaging their customers. Additionally, this role works closely with the product and channel marketing teams to promote consistent messaging and execute on division strategies.

This role is expected to be on-site, which includes in-person client visits, and may require up to 60% travel. WHAT YOU’LL DO Responsibilities Account Management, Selling, & Customer Engagement: Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans. Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind.

Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more. Advertising & Promotional Strategy: Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans. Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more.

Special Projects & Initiatives: Coordinate/support special projects for the Sales teams and customers, including cross-functional collaboration toward placement of non-divisional SKUs and inventory planning/communications for remanufactured machine stock. Demand Planning & Forecasting: Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, and product availability. Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise.

Administration & Reporting: Complete monthly reports, provide competitive updates, and escalate issues to management. Attend and actively participate in meetings with manager, team, division, and others as scheduled. Stay up to date on current market trends and business applications.

Qualifications About Our Ideal Candidate Education : Bachelor’s Degree (or equivalent experience) in Business, Marketing, or related field required. Experience : Minimum 7 years. Experience managing sales accounts with an emphasis on driving sales results required.

Experience building rapport in a customer/client-facing role is required. Minimum 4 years professional experience in a related industry or in learning new products/technology quickly is expected. Software/Technical Skills : Understanding of the computer peripheral area (e.g., Printer/Fax/MFC products and solutions).

Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce). Other Skills, Knowledge, & Abilities : Ability to collaborate and build strong relationships with internal stakeholders and external clients; ability to diagnose customer issues and problem-solve for solutions; strong communication skills (verbal, written, interpersonal); ability to craft and deliver professional presentations to all levels of an organization. Additional Details for This Role #LI-Remote The salary (or hiring) range for this position is $74,000 - $90,000 per year.

Starting salary will be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data. This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Benefits include healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off.

Details are available at Benefits We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.

Links to Learn More Brother’s Product Categories Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs) Corporate Social Responsibility Work-Life and Flexibility Growth and Development Follow us on LinkedIn #J-18808-Ljbffr