Support Analyst

Provides dedicated in-person (L1–L3) IT support for Managing Directors and Executive Assistants. Acts as a trusted partner delivering high-touch VIP support in a demanding, regulated environment. 5 Days Onsite Key Responsibilities Provide Level 1 & 2 desktop support across EUS devices and applications Support corporate iOS and BYOD mobile devices Provide meeting room and key event technology support Perform proactive device estate analysis using monitoring tools Deliver projects and upgrades within agreed timelines Provide user guidance, training and best practices Proactively identify risks and improvement opportunities Ensure high customer satisfaction and service quality Adhere to documented processes and standards Key Skills & Experience Strong customer service and executive/VIP support experience Experience with ServiceNow (incident and request management) Knowledge of Microsoft Intune and endpoint management Understanding of Microsoft 365, OneDrive and Exchange Online Time management and prioritisation skills Minimum 3+ years in IT support / client services Experience supporting investment banking or executive users (preferred) Willingness to work onsite and travel if required #J-18808-Ljbffr