Senior Analyst - Client Service Desk

About Us: Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York , stock exchanges. MUFG Bank, Ltd. is Japans premier bank, with a global network spanning more than 50 markets.

Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments and individuals worldwide. In Asia, MUFG has a presence across 20 markets Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam. It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region Vietin Bank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia.

For more information, visit https://www.mufg.jp/english Mufg Global Service Private Limited: Established in 2020, Mufg Global Service Private Limited (MGS) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MGS India has plans to significantly ramp- up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.

About the Role: Position Title : Client Service Desk Corporate Title : Sr Analyst Reporting to: AVP Location : Bengaluru/Mumbai Job Profile: Purpose of Role: Client Service Desk team is responsible for customers life journey with the bank, manage their relationship from all regulatory as well as internal MUFG bank requirements to complete transaction & service requirements in accordance with the bank's policies and procedures . The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirements, including front office, compliance and operational groups across the organization. They will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

Maintain excellent rapport with all client touch points across different divisions and internal units based on the products distribution within the customer group. Enhance service proposition in such a way that it leads to deepening and building relationship. Along with working with the colleagues locally, there would be regional interaction with the APAC team for this space & to incorporate best practices followed across.

The Candidate will be supporting the Client Service Desk and responsible for day-to-day business transactions and customer service matters; Support rendered is expected to expand covering wider APAC region. Main Responsibilities: Strong knowledge of corporate banking products and services, including Trade finance, General banking, Loans and deposits & Foreign remittance. Should possess other qualities including people management skills problem-solving skills, strong interpersonal abilities, Able to work independently and under time pressure, multi-tasking capabilities while maintaining attention to detail and high accuracy, and the ability to analyze and interpret data.

Proactively assist with complex customer service needs for a one-stop customer service experience. Demonstrate the ability to challenge the status quo and adapt to change, balanced with a strong team spirit and a strict compliance culture. Build relationships and represent the team at internal forums or inter-departmental collaboration to promote more effective working practices.

Evaluate customer service issues by identifying root causes and making recommendations for process improvement. Assist in making sound decisions regarding customer requests balancing risk with opportunity. Liaise with internal departments on new workflow, reporting and administrative function.

Ensure high data quality, participate in data clean-ups and validation exercises. Assist with special projects and implementation of department initiative as appropriate. Provide junior members of the team with guidance and support.

Ability to work on multiple IT systems. Candidate Profile: The candidate should hold a degree and have 6 to 8 years of experience within the banking and financial sector. Possesses strong knowledge of corporate banking products and services, including Trade finance, General banking, Loans and deposits & Foreign remittance.

Experience in customer service, particularly in handling large corporates and multinational companies will be an added advantage. Good communication and interpersonal skills. Knowledge of MS office.

CDCS certification will be an added advantage.