General Manager - Residential Operations

Location: Ottawa, ON, Hybrid Language: English, written and spoken Salary: $95,000 to $120,000 based on experience Background Check Requirement: Reference checks required About the Opportunity An established and growing property management organization is seeking a General Manager - Residential Operations to lead its residential portfolio operations in Ottawa. This leadership role will oversee a diverse and expanding portfolio of approximately 1,000 residential units, while supporting the continued growth and operational success of the rental division. This is an opportunity for a hands‑on operational leader who thrives in fast‑paced, entrepreneurial environments. You will work closely with property managers, leasing professionals, administrators, developers, and ownership groups to drive leasing performance, strengthen client relationships, and deliver exceptional resident experiences. The organization offers a collaborative culture where team members are empowered to contribute ideas, solve problems, and help shape the future growth of the business. What’s In It for You Opportunity to lead and grow a high‑performing residential operations team Exposure to portfolio growth initiatives, lease‑up projects, and strategic operations A collaborative and entrepreneurial workplace culture that values initiative and accountability Direct visibility with executive leadership and ownership stakeholders A dynamic environment where no two days are the same Competitive compensation package with long‑term growth potential Your Responsibilities You’ll oversee a team of Property Managers, Property Administrators, and Leasing Agents to ensure operational excellence across the residential portfolio You’ll lead leasing strategy initiatives, including pricing, occupancy management, marketing, and tenant retention efforts In this role, you’ll serve as a primary point of contact for property owners and stakeholders, providing operational updates and financial reporting support You’ll review budgets, financial statements, purchase orders, and invoice approvals while partnering closely with accounting teams You’ll support the onboarding of new residential properties and contribute to portfolio growth initiatives You’ll collaborate with maintenance, leasing, and accounting teams to ensure a seamless resident and client experience You’ll lead escalated tenant, client, and operational matters with professionalism and urgency Skills and Qualifications 7+ years of progressive residential property management experience, including leadership of multi‑residential portfolios Proven experience leading property management and leasing teams within a residential rental environment Strong financial acumen with experience reviewing budgets, financial statements, owner reports, and operational variances Demonstrated expertise in leasing strategy, occupancy management, and tenant relations Strong knowledge of Ontario rental legislation and industry best practices Experience working with developers, property owners, and multiple stakeholders in a fast‑paced environment Strong communication, leadership, and problem‑solving skills with an entrepreneurial mindset All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision.

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