Collections Specialist - Key Accounts (Hiring Immediately)

Senior Collections Specialist Headquartered in Southern California, Skechersthe Comfort Technology Companyhas spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

About The Role Join our Collections team as a Senior Collections Specialist where you'll be the strategic financial partner for our major retail accounts. This role offers the perfect blend of relationship management, financial analysis, and problem-solving in the fast-paced retail industry. You'll play a crucial role in optimizing cash flow while maintaining strong partnerships with our key big-box retail clients.

What You Will Do Strategic Account Management: Own and optimize collections for a portfolio of major big-box retail accounts Financial Analysis: Monitor aging reports and proactively manage past-due accounts with data-driven approaches Problem Resolution: Research and resolve complex customer deductions including shipping violations, allowances, pricing discrepancies, and RMA issues Cross-Functional Collaboration: Partner with internal teams to validate deductions and ensure accurate resolution Dispute Management: Lead dispute processes within claim timeframes and drive resolution to completion Process Improvement: Maintain detailed transaction records and contribute to process optimization initiatives What We Need From You Experience: 3+ years of collections experience with major accounts (retail industry strongly preferred) Technical Skills: Advanced proficiency in MS Office Suite, especially Excel; experience with EDI accounts Industry Knowledge: Familiarity with vendor portals and chargeback reconciliation processes Communication: Excellent written and verbal communication skills with proven relationship-building abilities Mindset: Strong analytical thinking, attention to detail, and ability to thrive in a fast-paced environment The pay range for this position is $28.00-$33.00/hr USD.