Middleware Support Engineer – webMethods & APIM

Job Role : WebMethods & Azure APIM Administrator Location : Remote Job Type : Contract 2 hire Required Skills & Experience 6–10+ years of experience in webMethods Administration / Middleware Support / API Management / Production Support for enterprise applications Strong hands-on experience with: Software AG webMethods Suite (Integration Server, Universal Messaging, My webMethods Server, Trading Networks, Broker/UM, MWS) Azure API Management (APIM) Administration and Support Installation, configuration, administration, and troubleshooting of middleware and API management platforms Containers and orchestration platforms such as Docker and Azure Kubernetes Service (AKS) Linux/Unix administration and shell scripting CI/CD tools such as GitLab, Jenkins, Azure DevOps, or similar automation tools Scripting: Shell/Bash, PowerShell (Python is an added advantage) Experience with: Monitoring tools (ELK, Prometheus, Grafana, Splunk, AppDynamics, Dynatrace, etc.) Deployment automation and release management processes SSL certificate management and security configurations Cloud platforms, especially Microsoft Azure and AWS Infrastructure as Code (Terraform, ARM Templates, Bicep – preferred) Strong understanding of: Middleware architecture, API gateways, and integration patterns REST/SOAP APIs, API security, OAuth, JWT, and authentication mechanisms Networking fundamentals, load balancing, firewalls, DNS, proxies, and VPN connectivity Kubernetes concepts including pods, deployments, ingress, services, namespaces, and scaling High availability, clustering, failover, and disaster recovery concepts Basic Database concepts (Oracle/SQL Server/MySQL) Experience supporting high-availability enterprise integration and API management platforms Roles & Responsibilities Administer and support Software AG webMethods and Azure API Management (APIM) environments across production and non-production systems Perform installation, configuration, patching, upgrades, migration, and environment setup activities for webMethods and APIM platforms Manage and support Integration Server, Universal Messaging, Trading Networks, My webMethods Server, and Azure APIM components Configure and maintain APIs, policies, subscriptions, security certificates, custom domains, and gateways in Azure APIM Deploy, monitor, and manage containerized middleware and API workloads on Docker and Azure Kubernetes Service (AKS) Configure Kubernetes resources including deployments, services, ingress controllers, config maps, secrets, and autoscaling Monitor platform health, API performance, availability, and traffic using enterprise monitoring and observability tools Implement and maintain API security standards, including OAuth, JWT, SSL/TLS, throttling, and access control policies Configure clustering, load balancing, failover, and disaster recovery mechanisms to ensure high availability Automate operational tasks, deployments, and monitoring using Shell, PowerShell, Python, and CI/CD pipelines Support CI/CD and DevOps processes for middleware and API deployments using Azure DevOps, GitLab, or Jenkins Troubleshoot production incidents, perform root cause analysis (RCA), and implement preventive measures Coordinate with development, infrastructure, cloud, QA, and application teams for deployments and environment readiness Perform performance tuning, capacity planning, and optimization for middleware and API gateway platforms Manage SSL certificates, secrets, user access, and compliance/security-related activities Support release management activities, including deployment validation, rollback planning, and hypercare support Maintain operational documentation, SOPs, runbooks, architecture diagrams, and knowledge base articles Ensure platform stability, reliability, and SLA adherence through proactive monitoring and operational excellence Participate in on-call support, critical incident management, and production support activities Drive continuous improvement initiatives focused on automation, platform optimization, governance, and operational efficiency