Training Program Manager

Sr Manager / AGM – Training Program Management Role Summary We are looking for a strong Program Manager for leading Training. The incumbent would monitor, track regular certifications required by Building Management teams in completing their Standard Operating Procedures. The role will required them to lead large-scale upskilling and capability building for frontline and mid-management teams in customer-facing operations. The role will translate business needs into structured learning journeys and strengthen onboarding and Employee Value Proposition through well-executed, impact-driven programs aligned to business outcomes. Key Responsibilitie s1. Upskilling & Capability Development (Core Priority )Program manage all upskilling initiatives for operational workforce, ensuring scale, consistency, and measurable outcomes .Drive structured capability building across frontline teams and mid-management through role-based interventions .Ensure continuous cycles through refreshers, certifications, and targeted skill-building programs 2. Training Needs Identification (TNI) & Learning Journey Desi gnPartner with business leaders to assess training needs and identify capability gaps across function s.Translate TNI inputs into structured, role-relevant learning journeys for frontline staff and people manager s.Design progressive learning pathways aligned to operational requirements, customer experience expectations, and career progressio n. 3. Induction, Onboarding & Employee Value Proposition Initiati vesDesign and operationalize induction and onboarding frameworks to ensure strong assimilation and early productivi ty.Build consistent onboarding experiences that reinforce culture, service standards, and role clari ty. 4. Program Management & Deli veryOwn end-to-end execution of Training programs, including planning, scheduling, rollout, and clos ure.Manage training calendars, dashboards, and trackers to ensure timely delivery across locations and functi ons.Maintain training MIS, documentation, and audit-ready reco rds.

Qualifications & Exper ienceGraduate/Postgraduate in any discipline (Hospitality, Operations, HR, Retail or related fields prefer red).8-12 years of experience in Learning & Development, training, or capability building roles in operational environm ents.Experience in managing large-scale upskilling programs for frontline / customer-facing workf orce. Key Skills & Compet enciesStrong program management and execution capa bilityUnderstanding of frontline operations and service delivery enviro nmentsData orientation and tracking disc iplineClear communication and facilitation skills