Senior Technical Account Manager

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake’s Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team. Responsibilities Collaborate regularly with Solutions Engineers to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers Develop a deep understanding of your assigned customer's environment, use cases, and challenges, and provide expert technical advice post-production Develop, manage, and implement a strategy for efficient workload consumption Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations Lead customers through Well-Architected Framework outcomes, including security hardening (MFA, SSO/SAML, RBAC), DR/BCP readiness, AI observability and alerting design, platform modernization, and performance and cost optimization Leverage AI tools to develop scalable playbooks, skills, and automation that enable the broader CX organization to deliver technical outcomes faster and more consistently Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships Qualifications B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience Hands-on experience with Python and SQL 8+ years of experience managing enterprise customer environments as a technical resource, or equivalent role 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment Firsthand Snowflake product experience is required Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising Hands-on experience in database management, data engineering, and data science Experience working within the partner ecosystem as it pertains to Snowflake solutions Skilled in resolving complex escalations with senior customer executives Excellent verbal, written, communication, and receptive listening skills High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients Excellent team player able to work with virtual and global cross-functional teams Nice to Have Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred Snowflake SnowPro Advanced Certification is strongly preferred Compensation The estimated base salary range for this role is $111,000 – $145,900. Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. #J-18808-Ljbffr