Events Manager

Job Number: 26064249 Job Category: Event Management Location: 2800 Opryland Dr, Nashville, Tennessee, United States, 37214 Schedule: Full Time Position Type: Management Pay Range: $63,000-$83,000 annually Bonus Eligible: Yes Job Summary Responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high‑level service throughout pre‑event, event, and post‑event phases of property events. This position primarily handles events of average complexity, ensuring seamless turnover from sales to service and back to sales, while identifying opportunities to maximize revenue through upselling and enhancements. Candidate Profile Education and Experience High school diploma or GED; 1–2 years of experience in event management or a related professional area.

Two‑year degree in Hotel, Restaurant Management, Hospitality, Business Administration, or a related major; at least 1 year of experience in event management or a related professional area. CORE WORK ACTIVITIES Managing Event Logistics and Operations Ensure events progress seamlessly by following established procedures, collaborating with team members, and maintaining accuracy. Greet customers during the event phase and hand off to the Event Operations team for execution of details.

Adhere to all standards, policies, and procedures. Ensure billing accuracy and conduct bill reviews with clients prior to processing final bills. Manage group room blocks and meeting spaces for average to large‑sized groups.

Identify operational challenges and work with property staff and customers to solve or develop alternative solutions. Integrate current trends in event management and design into planning. Act as liaison between field salesperson and customer throughout the event process.

Participate in customer site inspections and assist with sales as needed. Perform additional duties as assigned to meet business needs. Solicit feedback from property departments to identify improvement areas for the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service Deliver excellent customer service throughout the experience and encourage the same from other employees. Empower employees to provide high‑quality service and set positive examples for guest relations. Coordinate and communicate event details verbally and in writing to customers and property operations.

Maintain presence with customers throughout the process and oversee their experience from file turnover through post‑event phase. Follow up with customers post‑event and resolve problems or complaints. Use judgment and expertise to enhance customer experience.

Remain available to solve issues or suggest alternatives to previous arrangements. Continuously improve service by integrating feedback into action plans. Highlight guest satisfaction in departmental meetings and focus on continuous improvement.

Interact with guests to gather feedback on product quality and service levels. Ensure hourly employees understand expectations and parameters for event activities. Leading Event Management Teams Conduct formal pre‑ and post‑event meetings to review and communicate group needs and feedback.

Lead meetings for average to large‑sized assigned groups. Facilitate additional meetings as needed (e.g., Banquet Event Order meeting, block review). Supporting and Coordinating with the Sales and Marketing Function Assist in the sales process and revenue forecasting for customer groups.

Upsell products and services throughout the event process. Forecast group sleeping rooms and event revenue (catering and audio‑visual) for assigned groups. Conducting Human Resources Activities Review comment cards and guest‑satisfaction results with employees.

Observe service behaviors and provide feedback to individuals and managers. Assist in developing and implementing corrective action plans. Take initiative to improve service performance.

Work with property staff and customers to address operational challenges. Perform additional duties as assigned to meet business needs. Equal Opportunity Statement At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr