Network Engineer

Hiring: Network Support Engineer (L2) – NOC Operations Work location : Technopark ,Trivandrum We’re hiring for our client for a skilled L2 Network Support Engineer with 2–4 years of experience Role Overview: Handle advanced troubleshooting, manage escalated incidents (P1/P2), and ensure high availability of network and infrastructure systems. Act as the key escalation point for L1 and coordinate with L3 teams during critical outages. Key Responsibilities: • Resolve complex network/infrastructure issues within SLA • Perform deep troubleshooting (TCP/IP, DNS, routing, connectivity) • Lead incident handling, escalation, and stakeholder communication • Support major incident response and service restoration • Contribute to RCA, runbooks, and continuous improvement Skills Required: • Strong networking fundamentals & troubleshooting experience • Familiarity with monitoring and ticketing tools (Zenduty, Dynamics 365, Zoho Desk) • Ability to analyze logs, metrics & alerts • Good communication & documentation skills Preferred Certifications: CCNA / Network+ / ITIL (Linux/Cloud is a plus) Work Environment: 24×7 NOC (rotational shifts) Interested candidates, feel free to reach out or share your profile!