Creative Account Manager

Responsibilities Proactively manage creative projects through design process delivering exceptional quality to agreed budget and timeline, ensuring the creative vision is achieved from design through production stage Partner with Creative to develop strategy, present design projects effectively and engage clients to sell our creativity and under‑one‑roof service model Collaborate and engage with internal partners across Creative, Production and Finance to develop strong partnership and manage client expectations, project needs and ensure cohesive team engagement Train and mentor AC to understand process and actively contribute to projects Proactively manage projects monitoring design time and delivering creative within agreed SLA and agreed cost Manage photography process clarifying all details and expectations to ensure client and design vision achieved on set Manage all stakeholder expectations with proactive, accurate and professional communication across all touch points, escalating issues where appropriate Advance plan with traffic manager to proactively and efficiently manage staff schedules Participate in project post‑evaluations to identify best practices and areas for improvement Demonstrate strong partnership with the client as an engaged, energetic and valuable team member Brand advocate for multiple brands/client contacts through dedicated categories of business; understands category insights and trends to inspire design Consult client to understand needs and offer suggestions through strong project ownership, flexibility and integrity Advocate for Equator with client and suppliers – guide them through Equator’s process with ease anticipating all project planning and staffing needs Accurately capture and communicate project details through internal/external workflow systems (O2) Actively pursue organic growth opportunities through exceptional design delivery and client service Behaviors Creative to the core Collaboration – Positivity to work as part of a team and meet shared objectives Communicates Effectively – Ability to communicate ideas and present across teams, clients & sites Self Development – Proactively seeks help, asks questions and looks for opportunities Plan and Aligns – Ability to plan their time and deliver to deadlines Technical Skills O2 proficient EQ Live proficient Excel proficient Deliverables Deliver thoughtful/strategic creative briefs which inspire design to produce effective solutions, exceeding client expectations, whilst achieving consistent, efficient and accurate design Accurate estimates, forecasts and invoices to ensure fair representation of work provided and profitable outcome Deliver creative within agreed timelines Deliver profitable projects managing design time, creative rounds and all related costs Deliver proactive, accurate and professional communication across all touch points, internal and external Provide accurate reporting for current and future project work as requested by AD or Directors Compensation The U.S. pay range for this position is $67,000 USD – $77,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate’s location, experience and other job‑related factors. Benefits Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan. EEO Statement We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities.

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