Service Desk Analyst (Winnipeg)

Service Desk Analyst – Winnipeg, MB The Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and software) and incidents. They will also be accountable for troubleshooting and diagnosing client incidents. Typical responsibilities Provide excellent support for incidents and requests from end users Prioritize, service, and complete incoming service tickets in a timely manner Document end user incident and request details in tracking software Provide applicable guidance to resolve end user incidents and requests within a standardized timeframe Respond to calls, tickets, chats and walk-up requests for technical support from internal business partners Escalate service tickets to impacted teams as required Qualifications 1+ years of customer service experience in a high-volume environment Education in Computer Science or related Technology field, or equivalent combination of education and experience is an asset Organized and detail oriented Ability to multi‑task, plan and prioritize incoming requests Good working knowledge with computers and applicable tracking software Strong verbal and written communication skills Role Details Hours/Duration: Full Time, Permanent – 37.5 hours per week – Monday to Friday with some Saturdays (rotated among team) Location: In Office – Winnipeg, MB Current Vacancy: Yes Requisition #: 82843 Compensation Range: $45,000 – $55,000 Why Western? Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by a commitment to wellness, flexibility, and meaningful community impact. Highlights 14 paid wellness days, 3 weeks of vacation, company matching savings programs, and 100% employer‑paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation Our Commitment to Inclusion At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience does not perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [email protected]. We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants.

We use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team. If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven workplace excites you, we’d love to hear from you. #J-18808-Ljbffr