Case Manager I

Remote Workers Washington Remote Washington State Remote This position is available remotely in Washington State. Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. Strive to apply an equity lens to all our work.

Responsible for the operational delivery of the plan’s case management and coordination programs and processes. Provides case management services for CHPW members with short term, long term, stable, unstable, and predictable course of illness, and/or highly complex medical/behavioral and social conditions. The goal is to improve members' quality of life and ensure cost-effective outcomes by using internal and community-based resources.

The Case Manager level will be determined by the hiring manager based on education, previous experience, and demonstrated leadership skills. Have a Bachelor’s degree in nursing, or a master’s degree in social work and/or related behavior health field (preferred) Have a minimum of one (1) year case management, home health or discharge planning experience; Have a minimum of one (1) year facility-based medical or behavioral health experience and/or outpatient psychiatric and substance abuse/substance abuse disorder treatment experience, required; or equivalent combination of education and experience and/or working with children and families. Experience with those who have disabilities and knowledge of Child and Families Services Have a minimum three (3) years of clinical experience in an acute care and/or outpatient setting (required) Experience and proficiency with Microsoft Office products Possess a Case Management Certification (preferred) Have Bilingual abilities (preferred) The Case Manager I is responsible for performing telephonic case management for members with acute, chronic, and complex needs.

Advocates on behalf of members and facilitates coordination of resources required to help members reach optimum functional levels and autonomy within the constraints of their disease conditions. Works within a multi-functional team to connect with providers, members, caregivers, contracted vendors, community resources, and health plan partners to assess the member's health status, identify care needs and ensure access to appropriate services to achieve positive health outcomes. Assesses, evaluates, plans, implements, and documents care of members within the organization’s clinical database system, in accordance with organizational policies and procedures.

Responsible for the assessment of members, including identifying and coordinating access to the appropriate level of care and treatment. Uses the assessment information to assign the appropriate risk and complexity level, and create and document a care plan in coordination with the member, family and health team input. Initiates a plan of care based on member‑specific needs, assessment data and the medical/behavioral plan of care.

Goals for members are measurable and developed in conjunction with the patient/family to improve quality of life. Plans care in collaboration with members of the multidisciplinary team, and considers the physical, behavioral, cultural, psychosocial, spiritual, age specific and educational needs of the member in the plan of care. Reviews and revises the plan of care with the interdisciplinary care team to reflect changing member needs based on evaluation of the members’ status, and/or as a result of reassessment.

Implements the plan of care through direct member care, coordination, and delegation of the activities of the health care team. Promotes continuity of care by accurately and completely communicating to health care team the status of members for whom care is provided. Engages community resources where applicable.

Conducts interdisciplinary care team meetings with the member/family to assess care plan and recommend adjustments as indicated. Continuously evaluates members’ progress towards goals, identify potential barriers to attaining goals and expected outcomes in collaboration with other health care team members. Documents all case activity using the CHPW care management system and follows documentation standards and protocols.

Collaborates with the Transition of Care (TOC) team if a member is hospitalized. Serves as a liaison at various local and statewide meetings and/or workgroups and provides clinical support to providers’ network to enhance integrated care coordination. Assesses barriers to care and assists members and health care team to address concerns.

Conduct member case management in the field at Provider(s) office, member’s home, inpatient medical or psychiatric hospitals, skilled nursing facilities, adult family homes, or in a community setting. Attend member appointments or care conferences in‑person in collaboration with the members care team when indicated. This position may require traveling on behalf of the Company and working in the field.

Employees are expected to report to work as scheduled, participate in all assigned meetings, and meet established performance and accountability standards. Managed care (Medicaid and/or Medicare) experience Previous experience using Care Management software applications Knowledge of, and experience with, community resources preferred Experience in care management workflow systems Strong organizational, time management, and project management skills As part of our hiring process, the following criteria must be met: ~ Includes review of criminal convictions and probation. The applicant’s criminal history will be reviewed on a case‑by‑case basis considering the risk to the business, members, and employees.

Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency Vaccination requirement (CHPW offers a process for medical or religious exemptions) Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 66E and has a 10% annual incentive target based on company, department, and individual performance goals.

CHPW offers the following benefits for Full and Part‑time employees and their dependents: ~ Medical, Prescription, Dental, and Vision ~ Telehealth app ~ Flexible Spending Accounts, Health Savings Accounts ~ Basic Life AD&D, Short and Long‑Term Disability ~ Voluntary Life, Critical Care, and Long‑Term Care Insurance ~401(k) Retirement and generous employer match ~ Employee Assistance Program and Mental Fitness app ~ Financial Coaching, Identity Theft Protection ~ 10 standard holidays, 2 floating holidays ~ Extended periods of sitting, computer use, talking, and possibly standing Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low‑grade radiation. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities