Head of Web Design and Development

You Will Be Leading and developing a team of 13 digital experience professionals across web development, CRO, and technical account management Overseeing nearshore development contractors to ensure quality, scalability, and efficiency Defining and evolving Wpromote's website and digital experience strategy across platforms and clients Establishing clear delivery standards and quality benchmarks across engagements Responsible for managing the P&L of the Digital Experience department to stay within margin expectations of Wpromote's operating plan Driving technical architecture decisions and ensuring best practices across CMS platforms (WordPress, Shopify, Salesforce, Magento, etc.) Elevating CRO capabilities by embedding experimentation frameworks, testing rigor, and data-driven optimization into delivery Introducing greater structure to delivery workflows, QA checkpoints, and estimation practices to support predictable execution Building scalable workflows, QA processes, and documentation standards across internal and external teams Partnering cross-functionally with SEO, Content Marketing, Paid Media, Analytics, Lifecycle and Client Services to ensure cohesive performance-driven website strategies Ensuring major experience initiatives begin with clearly defined growth objectives and measurable success criteria Acting as the senior technical escalation point for complex client engagements Ensuring delivery excellence across timelines, budgets, and performance expectations Formalizing post-launch performance reviews that connect experience decisions to business outcomes Guiding technical roadmaps that incorporate automation, AI-driven optimization, and emerging web technologies Driving resource planning, utilization oversight, and contractor management to maintain margin-conscious delivery Contributing to executive planning and innovation conversations within the Earned & Owned Media leadership team Strengthening Digital Experience's role as an integrated performance partner within enterprise engagements and pitches You Must Have 8+ years of experience in web development, digital experience, or technical delivery roles within an Agency environment 4+ years leading engineering or digital experience teams Strong technical background in development and systems architecture (not purely sales or client-facing leadership) Hands-on experience with CMS platforms such as WordPress, Shopify, Salesforce, Magento, or similar Deep understanding of website performance, CRO, and experimentation frameworks Experience managing distributed or nearshore development teams Strong knowledge of HTML, CSS, JavaScript, and modern web development practices Familiarity with SEO and paid media integrations within web builds Experience creating scalable systems, processes, and QA standards across teams Demonstrated ability to think in systems and connect technical delivery to business outcomes Comfort serving as a senior escalation point on complex technical accounts Strong operational leadership skills, including resource planning and delivery oversight Excellent communication skills with the ability to translate technical complexity into clear business impact Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience) #J-18808-Ljbffr