Customer Success Manager

Customer Success Manager £60K basic + quarterly bonus London – Hybrid working My client is a SaS provider with an award winning cashflow management software enabling SME business owners themselves & also their accountants to visualise financial scenarios, forecasting & also access a built in lending solution. After successfully hitting profitability in 2024, they have expanded to Europe & America and invested back into their tech and product to create a market leading solution suited to all business sizes / types. Due to building their own bespoke technology solution, they have a fantastic engineering team continually developing new products & customer journeys to keep up with market demand & 2026 is an exciting time after security of large funding round.

We are now looking for a talented customer success manager to work with our Top 100 Accounting customers. These accountants deliver 100’s of SME & MidMarket licences MoM meaning its crucial for them to see value in the product, feel like they are getting top level of customer service & consistently listening to their feedback for product development… Responsibilities: Own portfolio of accountancy firms with focus on customer satisfaction, renewals and increase in ARR Deliver 121 and group training sessions on new products, features & customer journey’s to ensure full education and utilisation of the product Regular monthly and quarterly catch up’s to ensure a consistent customer feed back loop so the product team are aware of strengths & customer demand Day to day management of the accounts – prompt & informative Q&A Requirements: 3+ years in customer success role – commercial mindset – proven success in increasing ARR Experience working with accountancy firms across the UK Confident communicator & experience in delivering training Comfortable in a fast paced growing environment