Technical Support Analyst at McMillan

Join McMillan as a Technical Support Analyst, providing hands-on IT solutions in Calgary. Demonstrate your troubleshooting skills and contribute to a collaborative team environment. In this role, you will support Level 1 and 2 technical issues while building strong relationships with stakeholders.

Your day-to-day tasks will include managing service requests, documenting issues, and coordinating onsite support for video conferencing technologies. You'll also monitor service desk operations and work alongside teams to ensure a smooth IT service experience. Key Responsibilities: • Provide technical support for computer systems and mobile devices • Monitor service desk queues and manage support requests • Document all service requests in Service Now ticketing system • Set up Audio/Visual technology in meeting rooms • Collaborate on local IT troubleshooting and special projects Requirements: • Minimum three years in a technical service desk role • IT diploma or equivalent experience required • Proficient in Windows 11 and Office 365 applications • Excellent communication and problem-solving skills • Familiarity with legal applications is a plus Elevate your IT career and support McMillan’s commitment to excellence and client service. #J-18808-Ljbffr