Manager, Engineering (Audience)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement—all with enterprise‑grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. How you will make an impact We are looking for an Engineering Manager to lead the Audience team, which is responsible for how customers define, segment, and manage audiences across Iterable.

This team owns the core services and product surfaces that let customers explore their contacts and build, maintain, and activate precise audiences. You will balance people leadership with strong technical judgment, helping the team ship high‑quality features in a high‑scale, data‑ and privacy‑sensitive domain. This role sits within the broader orchestration area and is critical to how Iterable targets the right users for every journey and campaign.

How You Will Make a Difference Lead and support a team of backend and frontend engineers. Partner closely with Product and Design to evolve audience capabilities into intuitive, scalable user experiences. Take ownership of hard reliability and guardrail decisions, setting clear boundaries that protect platform health while enabling customer flexibility.

Drive execution across multiple initiatives, balancing short‑term delivery with sustainable technical direction. Foster strong engineering practices around code quality, testing, documentation, and iterative delivery. Coach and mentor engineers, supporting career growth and healthy team dynamics.

Collaborate with other engineering teams to align on dependencies, and shared goals. Contribute to hiring and onboarding as the team grows. We Are Looking for People Who Have 5+ years of hands‑on software development experience. 3+ years of experience managing and growing software engineering teams.

Strong background in application or platform engineering, ideally in a SaaS environment. Experience owning mission‑critical services with strict availability and performance expectations. Strong technical judgment across system design, APIs, distributed systems, and developer workflows.

Experience designing and operating large‑scale, distributed document indexing and query systems. Ability to navigate ambiguity, make pragmatic trade‑offs, and drive execution across multiple initiatives. Experience operating production systems at scale, including on‑call and incident response.

Excellent communication skills and ability to align technical work with business and product goals. Bonus Points Experience building audience management, segmentation, personalization, or experimentation systems. Deep experience with large‑scale search or analytics engines, high‑throughput caching layers, or streaming data platforms.

Experience scaling distributed systems including operating high‑traffic, data‑sensitive services in production. Experience in marketing technology or customer engagement platforms. Perks & Benefits Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Balance Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre‑tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $156,000 - $242,000.

Within this range, individual pay is determined by specific US work location, as well as additional factors, including job‑related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial.

In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Equal Employment Opportunity Statement Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender‑identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr