Trading Floor IT Support Analyst

Kforce has a client in Houston, TX is that is seeking an experienced IT Support Engineer - Trading Floor IT Support Analyst. This is a hybrid role (3-4 days onsite). This role is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.

Duties: * Assists in the design, coding, reviewing, analysing and modifying of technical solutions; Interaction limited mostly to within own team * Limited exposure to/interaction with business leadership * Works under supervision; Works within standard procedures and work instructions, and under the guidance of a more experienced colleague * Works to provide or maintain IT operational effectiveness within the trading environment * Provide the first level of support for things such as PC hardware and networking systems, Windows environment, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all 'in house' systems essential for the trading network to function * Liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams, and external Vendors on such issues that cannot be addressed within the TS team * Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications * Mentoring and onboarding responsibilities for new permanent and contract staff at local site * Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management* Familiar with local major Trading systems, and with the way in which these are used by the Business to facilitate their work * To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed * Relevant education and/or training will be considered a plus