Client Experience Consultant - Hair & Beauty Gemeria Hair New Delhi Fashion & Retail Backgrounds Welcome

Location: M-62, First Floor, Greater Kailash-I, New Delhi Job Type: Full-Time, On-site Working Hours: 11:00 AM 8:00 PM Weekly Off: Rotational (No Saturday/Sunday off) Brand: Gemeria Hair About the Role: Gemeria Hair is looking for a well-presented, empathetic, and confident Customer Experience & Sales Executive to join our team.This is not a typical sales role. Our customers invest not just money, but confidence and self-esteem. We are looking for someone who can guide, support, and build trust, rather than push sales. Key Responsibilities 1. Customer Consultation & Guidance Guide customers in selecting the right wig/topper based on hair loss stage, scalp condition, lifestyle, and expectations Handle sensitive conversations with empathy, especially with women experiencing hair thinning or hair loss Conduct video consultations for Indian and international customers Assist customers during in-store trial appointments Demonstrate products during trials and on video calls 2. Video Calls & Trial Management Schedule and manage online and offline consultations Handle video calls for new enquiries, trial customers, and repeat customers Manage pre-sales and post-sales follow-ups Ensure a smooth and comfortable trial experience for customers 3. Order Coordination & Follow-Ups Coordinate custom and trial orders Act as a bridge between customer, production, and dispatch teams Proactively update customers on timelines and order progress 4. Customer Support & Escalations Handle customer queries and complaints professionally Take ownership of escalations and ensure timely resolution Manage sensitive situations with patience and clarity 5. Multi-Channel Communication Respond to calls, WhatsApp, Instagram, Facebook DMs, and emails Maintain timely and professional communication across platforms Track conversations and follow-ups in CRM/internal systems 6.

Product Expertise Develop strong knowledge of wigs, toppers, sizes, colors, and densities Educate customers on product usage, maintenance, and expectations Clearly communicate product differences without over-promising Training Requirement (Important) Selected candidates will undergo 2-5 days of training at the Greater Noida (Kasna) facility Candidates must be comfortable traveling to Greater Noida during the training period Requirements Presentable, confident, and well-spoken High emotional intelligence and patient approach Experience in consultative sales / beauty / wellness / luxury products preferred Strong English communication skills Comfortable with video calls and direct customer interaction Ability to handle high-value orders (₹10,000-₹1,00,000) Self-driven, adaptable, and detail-oriented Must be available for full-time in-office work What Were Looking For A consultative mindset (advisor > salesperson) Ability to build trust quickly Strong sense of ownership and follow-through Ethical and transparent approach with customers Why Join Gemeria Hair? Fast-growing, women-led beauty brand High-impact role with direct customer interaction Creative and collaborative work environment Opportunity to grow with the brand How to ApplySend your resume to: Or apply directly through the platform. Khushi Tyagi 7011493307 10:00 Am - 6:30 Pm