General Manager

Job Description: General Manager Company: Old Salt Millwork Location: Vars / Ottawa, Ontario Reports to: Ownership / Executive Team Employment Type: Full-time, Permanent Position Overview Old Salt Millwork is a growing, locally owned custom cabinetry and millwork manufacturer in the Ottawa region. We specialize in high-quality commercial millwork, residential kitchens, custom closets, and architectural woodwork. We combine traditional craftsmanship with modern technology to deliver exceptional projects for architects, designers, builders, and homeowners.

We are seeking a dynamic and experienced General Manager to lead our operations and overall business performance. This hands-on leadership role combines strategic general management with day-to-day operations oversight. The ideal candidate will drive operational excellence, team development, financial performance, and customer satisfaction while upholding our commitment to quality craftsmanship and client-focused service.

Key Responsibilities Leadership & Strategy Provide overall leadership and direction to the company, aligning operations with business goals and ownership vision. Develop and implement strategic plans for growth, efficiency, and market expansion in both commercial and residential sectors. Foster a positive, safety-first, and quality-oriented company culture that attracts, retains, and develops skilled talent.

Act as the primary point of contact between ownership, management, and staff. Operations Management Oversee end-to-end production processes, from design and estimation to fabrication, installation, and project delivery. Optimize workflows, production scheduling, and resource allocation to improve efficiency, reduce waste, and meet deadlines.

Manage shop floor operations, inventory, equipment maintenance, and supply chain relationships. Ensure compliance with all health & safety regulations, quality standards, and industry best practices. Implement continuous improvement initiatives (Lean principles, process automation, etc.) to enhance productivity and craftsmanship quality.

Financial & Business Management Manage budgeting, forecasting, cost control, and profitability analysis. Monitor key performance indicators (KPIs) related to production efficiency, project margins, and overall financial health. Collaborate with ownership on pricing strategies, business development, and new revenue opportunities.

Team Leadership & Development Lead, mentor, and develop department managers and team leads (production, design/CAD, installation, administration). Handle recruitment, training, performance management, and succession planning. Promote cross-functional collaboration and accountability across the organization.

Customer & Stakeholder Relations Ensure exceptional client experience from initial consultation through to project completion and after-sales support. Build and maintain strong relationships with key clients, architects, designers, and general contractors. Oversee project management to guarantee on-time, on-budget delivery with minimal defects.

Qualifications & Requirements 7+ years in progressive leadership roles within manufacturing, preferably in custom millwork, cabinetry, or woodworking. Proven experience in business development , sales, or growing revenue within the construction/manufacturing sector. Post-secondary education in Business, Operations Management, or a related field (or equivalent experience).

Strong understanding of custom fabrication, CNC technology, and millwork production. Proven track record in P&L responsibility and operational leadership. Entrepreneurial mindset with a strong drive for innovation and business growth (considered a strong asset).

Excellent communication, problem-solving, and team-building skills. Valid driver’s license and ability to be on-site daily. What We Offer $100,000 - $120,000 salary range commensurate on experience.

Comprehensive benefits package. Opportunity to play a pivotal role in shaping the future growth of a respected local manufacturer. Collaborative work environment focused on quality, innovation, and work-life balance.

Old Salt Millwork is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a results-oriented leader passionate about craftsmanship, operational excellence, and building high-performing teams, we encourage you to apply.