Manager in Training

At Steve Madden, the energy of our brand starts with our employees. We are bold, motivated, and always on the move — and we are looking for someone who shares this energy! If you are enthusiastic, organized, and eager to work in the fashion industry, this could be a perfect fit for you.

We are looking for a Manager in Training to join our team in the Toronto area to assist the store manager in all aspects of the daily operations of a retail store to achieve targeted productivity, sales and profitability. Major Responsibilities : Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service. Monitor operations to ensure standards are met and maintained regarding merchandise presentation, customer service, store safety, cleanliness, shrinkage and operating cost controls.

Manages store in absence of Store Manager. Assists in active recruiting, selection, training, scheduling, and evaluation of store personnel. Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.

Demonstrates salesmanship skills by maintaining sales productivity levels. Assist in floor moves, merchandising, display maintenance, cleaning store including bathroom and stockroom, vacuuming and returning product to inventory. Monitors deliveries of product movement within the store to ensure effective inventory and merchandise management.

Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock Adhere to all Company policies, procedures and practices including signing, pricing and loss prevention. Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers. Implements security precautionary measures to protect company assets.

Able to use POS system Other duties may be assigned. Special projects as needed Able to lift boxes maximum weight of 50 pounds Able to stand for long periods of time, approximately 6-8 hours Able to safely use a ladder, maximum height of 10 ft. Education and/or Experience: High school diploma or equivalent. 1-3 years experience in a retail store Management experience.

Language Skills: Good communication skills in English Strong interpersonal and customer service skills Strong verbal and written communication skills required. Proper telephone etiquette