Head of Engineering

Key Accountabilities Own end-to-end engineering leadership for Loyalty and Rewards SaaS products , including architecture, delivery, quality, reliability, and scalability. Define and drive the engineering strategy and execution roadmap aligned with product vision, business goals, and customer commitments. Lead and scale multiple engineering teams.

Establish and evolve the technical architecture using the MERN stack, ensuring long-term scalability, performance, and maintainability. Oversee cloud-native deployments on AWS , ensuring high availability, security, and cost efficiency. Partner closely with Product, Sales, and Customer Success leaders to align engineering execution with market and customer needs.

Drive engineering excellence through strong SDLC practices, code quality standards, automated testing, CI/CD, and DevOps maturity. Own delivery predictability and release governance across multiple product streams. Ensure operational excellence through monitoring, incident management, root cause analysis, and continuous improvement.

Set and track engineering KPIs related to delivery velocity, quality, uptime, and team health. Build a strong leadership bench by mentoring Engineering Managers, Tech Leads, and Architects. Foster a culture of ownership, accountability, innovation, and continuous learning.

Lead technical decision-making during scale challenges, customer escalations, and critical incidents. Identify technology and delivery risks proactively and implement mitigation strategies. Stay current with industry trends relevant to SaaS, cloud platforms, and digital loyalty ecosystems.

Mandatory Skills Bachelor’s degree in Computer Science, Engineering, or a related technical field. 15+ years of experience in software engineering, with 5+ years in senior engineering leadership roles (Head of Engineering, Director of Engineering, or equivalent). Proven experience leading large product engineering organizations delivering B2B or B2C SaaS platforms . Strong architectural and hands-on understanding of the MERN stack Deep experience operating AWS-based cloud platforms in production at scale.

Strong understanding of microservices architecture , API design, and distributed systems. Experience building and running multi-tenant SaaS systems with high availability requirements. Proven track record of driving delivery excellence, quality, and operational stability .

Strong understanding of DevOps practices including CI/CD, infrastructure automation, and release management. Experience managing engineering managers and senior technical leaders . Excellent stakeholder management skills across product, business, and customer-facing teams.

Strong decision-making ability under ambiguity and pressure. Solid understanding of security best practices across the SDLC. Desirable Skills Prior experience in Loyalty, Rewards, MarTech, FinTech, or Transaction-heavy platforms .

Experience with event-driven architectures (Kafka, AWS SNS/SQS, or similar). Exposure to Next.js , advanced React performance optimization, or frontend platform design. Familiarity with observability platforms (Prometheus, Grafana, ELK, Datadog).

Experience driving cloud cost optimization for large-scale SaaS platforms. Understanding of data privacy, compliance, and regulatory standards (GDPR, SOC2). Exposure to applying AI/ML or automation within product engineering (personalization, fraud detection, recommendations).

Experience scaling engineering organizations through periods of rapid growth or transformation.