Operations Manager

Agora Talent is a specialist search partner for Consumer Brands. Our team works with some of the most exciting brands in the market, ranging from globally recognised household names to VC-backed challenger brands. B2C is our niche, our passion, and what we’re known for: we operate across Fashion & Food, ConsumerTech & Marketplaces, Beauty & Wellness, Lifestyle & Hospitality… And you’ll join at a really exciting time.

We turn 10 years old this year, and we’re scaling faster than ever before. As the business grows, we’re looking for a Business Operations Manager to work closely with the Founders, to build the operational infrastructure, systems, and workflows that allow the team to operate more effectively and scale sustainably. The Role… You’ll act as the operational “oil” within the business - ensuring things run smoothly, taking accountability for our systems and tools, and driving projects across tech, compliance, and supplier management.

We’re looking for someone highly organised, proactive, detail-oriented, and execution-focused. This is not a back-office admin role. We want someone who spots gaps, takes ownership, and gets things over the line.

This would be a great move for someone from a larger recruitment agency who’s ready to take on more project ownership in a smaller, faster-moving environment. The role offers significant scope for growth and ownership as the business continues to scale. Core Responsibilities… Operational Projects & Improvement You’ll lead on operational improvement initiatives across the business, including: Exploring scalable and integration-friendly CRM solutions CRM selection and migration planning Building integrations, automations and AI-enabled operational workflows Notion setup and optimisation Updating and automating contracts, compliance processes, and documentation Reviewing finance workflows & operational systems; with a view to reducing manual administration, improving visibility, and bringing more processes in-house.

Business Operations CRM Super User: Own the CRM day-to-day Maintain CRM quality and consistency Support consultants with best-practice usage Improve workflows and system adoption Keep up to date with new CRM functionality and improvements Reporting & Insights Own operational and business reporting Build reporting dashboards and business insights Use CRM data to support projects such as market insights & salary reports Team Operations Coordinate company meetings & presentations Support onboarding for new team members Finance & Administration Monthly Commission and expense management Support operational finance workflows Help reduce manual reconciliation and administrative inefficiencies Supplier & Vendor Management Manage supplier renewals and subscriptions Track supplier ROI and operational effectiveness Drive accountability with external partners Review operational spend and identify cost-saving opportunities Team Events & Logistics Research and coordinate quarterly socials and incentive trips Organise team events and operational logistics Research relevant industry events and training opportunities About you… Experience Prior experience in operations in a recruitment agency (contract rec ops preferred) Experience working across multiple systems, implementing operational improvements, and automations Comfortable managing multiple moving priorities simultaneously You’re likely someone who… Enjoys working in a fast-moving environment where priorities can shift quickly Thinks about what others need before they ask Gains satisfaction from enabling teams to perform at their best Has a finisher mindset: naturally follows through and closes loops Notices details others miss Is practical, hands-on, and execution-focused Brings energy and optimism to the team About us... Based in Spitalfields, London We value in-person collaboration; office-based: ideally 4 days a week. £35-45,000 25 Days Holiday Enhanced Parental Leave MacBook & iPhone On-site showers with towel laundry service and Malin & Goetz products Dog-Friendly Office