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Sales Operations Senior Lead

Dunnhumby

LondonFull-timeMid LevelOn-site

Job Description

Overview

In this role you will enable sales success through data-driven insights, performance analysis, and operational excellence within the Demand & Supply team. You will partner with Sales, Product and Finance to optimize performance, design dashboards, and drive growth for global advertisers. The role sits at the heart of our commercial strategy, shaping how we measure success and scale initiatives.

You’ll impact planning, tooling, and cross-functional processes in a fast-moving, tech-focused environment.

Pay / Benefits

  • flexible working hours
  • birthday off
  • diversity and inclusion networks
  • investment in cutting-edge technology
  • nimble, small-business feel
  • comprehensive rewards package

Responsibilities
  • Analyse and interpret sales performance data to identify growth opportunities across clients and categories
  • Run regular deep dives and working sessions with sales teams to drive improvements
  • Partner with Finance and Product to design and deliver dashboards and reporting frameworks
  • Own and evolve sales performance reporting for stakeholders at all levels
  • Monitor and evaluate key sales KPIs to inform decision-making and future strategy
  • Support sales planning processes including budgeting, forecasting, and performance tracking
  • Optimise sales processes to improve efficiencies across teams
  • Shape the future of sales tooling by defining requirements and driving enhancements to CRM systems and data infrastructure

Key requirements
  • Experience in a sales operations, analytics, or consulting role in a media, retail media, or advertising environment
  • Strong commercial acumen with ability to support revenue growth through data and insight
  • Experience partnering with sales teams and senior stakeholders to influence decision-making
  • Solid understanding of the digital or retail media landscape
  • Excellent data analysis and storytelling skills to translate data into actionable insights
  • Experience in cross-functional environments and managing multiple stakeholders
  • Familiarity with CRM systems and reporting tools
  • Cross-functional collaboration
  • Stakeholder management
  • Communication and storytelling
  • CRM systems
  • Reporting tools
  • Data analysis

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