Customer Service Officer

Job Description\n

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What you’ll be doing.  

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As the Customer Service Officer, you will be the first point of contact for many customers and visitors, providing onsite reception services and practical administrative support across our South Yarra, Prahran, Brighton, Hampton East and Flemington. You will provide welcoming front desk service, responsive customer support and accurate administrative assistance across our operational GLM (Ground Lease Model), sites.

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What we’re looking for 

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We are seeking a full time, proactive Customer Service Officer to provide reception and administrative support across our GLM (Ground Lease Model) operations. This is a key frontline role, suited to someone who enjoys helping people, maintaining accurate information, and supporting teams to deliver high-quality services that contribute to CHL’s vision of a world without housing poverty.

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Above else, we’re looking for people who bring our values to life every day:

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• Teamwork – We collaborate, support each other and achieve more together.  
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• Integrity – We act with honesty, accountability and transparency.  
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• Service Excellence – We put people first, take initiative and strive to make a positive difference.  
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• Everyone Matters – We lead with empathy, respect and inclusion, valuing every person and perspective.  
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If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in. 

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What’s in it for you.  

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At CHL, you'll be part of an organisation that's making a genuine difference in the lives of thousands of Australians every day. We offer: 

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• A purpose-driven role with meaningful national footprint that makes a real impact.
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• A collaborative, supportive and inclusive workplace. 
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• Flexible work arrangements and opportunities for professional development 
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• One day off a year as ‘You Day’ to celebrate you 
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• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.  
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Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home. 

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About CHL 

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At CHL, we’re working towards a world without housing poverty. As Australia’s largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organisation, and our people are at the heart of what we do.

Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

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Our recruitment process 
\n Please note the advertising closing date is indicative only.  CHL reserves the right to close the advertisement before the close date is reached. Therefore, it is encouraged that you submit your application as soon as possible.

We aim to make our recruitment process clear, engaging and respectful, keeping you informed every step of the way.  Please note, appointments are subject to satisfactory pre-employment checks, including a Police Check and any other checks required for the role.  
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\n If you would like to know more about this role, please reach out to our Talent Partner, Madelaine Zillman on 07 56551609 | . You can also learn more about us - Home | Community Housing Limited 

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