Bilingual Customer Service Agent

Join to apply for the Bilingual Customer Service Agent role at Dye & Durham Corporation

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Join to apply for the Bilingual Customer Service Agent role at Dye & Durham Corporation

Description

We are seeking a detail-oriented, driven individual to join our Financial Solutions team. As a Bilingual (French/English) Customer Service Agent, you will have the ability to use your communications expertise and take initiative in providing support for our Financial Solutions software products.

You will work in a fast-paced environment, handling queries via email, phone, and fax from clients including lawyers, notaries, and financial institutions using our services: Unity Lender Centre, Tax Pay, and Bill Pay.

Key Responsibilities

• Assist with profile management, system walkthroughs, file maintenance, and payment/credit inquiries while maintaining strong client relationships by handling concerns with speed and professionalism.
• Record customer queries accurately on our in-house IT systems.
• Liaise with other departments to resolve queries within SLAs.
• Provide advice and technical support on all products and services offered.
• Own the resolution of client escalations through proactive query management.
• Manage inbound and outbound calls.

Skills, Knowledge & Expertise

• Bilingual in English and French
• Previous experience in customer service or clerical roles; call center experience is an asset.
• Excellent customer service, interpersonal, and problem-solving skills.
• Ability to adapt to changing priorities effectively.
• Strong analytical skills with critical thinking ability.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Must be able to work shifts on a monthly rotating schedule.

Job Benefits

At Dye & Durham, we strive to be visionaries! We offer internal and external training, competitive salaries, healthcare, pension, discounts, wellness programs, and paid days off for moving or volunteering.

Our Values

• We ask how tomorrow can be better than today
• We are passionate about solving customer challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development

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