Customer Service Officer
Austworld
Job Description
Customer Service (Client Administration)
Growing Business
Family Owned Company
Leading wholesale plumbing supply company established 40 years
Established for 40 years, Austworld is a well - respected manufacturer/wholesaler of plumbing products and is continuing to expand. With Head Office in Queensland and seven distribution centres across Australia, Austworld continues to be at the forefront of the ever-changing demands of the plumbing sector in providing high quality, efficient and water conscious products.
Your New Role:
This role plays an important part of our sales process. We receive a high volume of calls and enquiries about our products and you will become an integral part of the team taking sales orders.
Working in a challenging and busy environment this role requires a motivated and positive individual who can liaise effectively with our Customers and internal stakeholders. The Customer Service department is fundamental to the operations of the Company.
Responsibilities include:
- Answering inbound calls promptly from our customers and sales staff
- Daily order entry including providing solutions and answering product questions
- Responding to online / email orders and enquiries
- high volume
- Filing of orders/picking slips and con notes on a daily basis
- Photocopying of documents upon request
- Marking off, of daily packing slip sheets for invoicing
- Acknowledge and resolve customer complaintsMaintain good relationships with customers
- Plan work allocation and identify priorities
- Update and maintain information on computer systems
Required Qualities:
- Professional approach
- Ability to work and contribute to a positive team environment
- Capability to communicate ideas and suggestions to management
- Positive attitude when dealing with others
- High level of Attention to Detail
- Intermediate to Advanced Computer skills