Operations Manager - Prime Residential

Overview

In this role you will oversee day-to-day operations for a portfolio of prime residential and commercial properties in London. You will coordinate maintenance, manage contractors and budgets, and provide discreet support to UHNW individuals and their teams. You’ll work with property managers, stakeholders and suppliers to keep works on track and maintain high standards.

This is a hands-on, proactive position that shapes the efficiency and service level of a luxury property operation. You will partner with cross-functional teams and sometimes travel internationally to support operations.

• Oversee daily operations for a portfolio of prime properties
• Coordinate maintenance, repairs, refurbishments, inspections and preventative maintenance
• Manage contractors and suppliers: quotes, contracts, schedules, negotiations
• Liaise with tenants, property managers, estate agents, developers and other stakeholders
• Act as point of contact for UHNW individuals with discretion and professionalism
• Conduct property visits and inspections to ensure high-quality work
• Manage procurement, invoices, budgets, payment tracking and supplier relationships
• Research and source products, services and specialist suppliers
• Manage multiple projects and keep deadlines and actions on track
• Maintain accurate property records, supplier databases and operational docs
• Prepare reports and presentations for senior stakeholders
• Provide wider operational support to the team, including occasional international travel

• Experience in prime/high-end residential property, private estates, facilities or operations management
• Strong understanding of property maintenance, repairs, refurbishment and contractor management
• Experience working with high-net-worth/private clients
• Confident managing contractors, budgets, quotes and service agreements
• Highly organised with excellent attention to detail
• Proactive, hands-on and able to work independently
• Professional, discreet and confident dealing with senior stakeholders
• Strong communication and relationship-building skills
• Excellent organisational and administrative skills
• Monday-Friday schedule in London with up to 75,000 basic

• highly organised
• proactive
• discreet
• property maintenance
• contractor management
• budgets and invoicing