Customer Service Specialist

Rydell Beltech Pty Ltd (part of the Ammega Group) is a global market leader in the design, manufacturing, fabrication and servicing of high-quality, high-performance process and conveyor belts, available today in 150 countries around the world.

• Do you thrive on challenges and being a part of a collaborative team environment?
• Can you showcase your exceptional communication and customer service skillset to contribute to the company’s growth and continued success?
• Do you have the passion for internal sales to support the sales team and enhance your knowledge with a global leading product?

Based at our new offices in Wacol, QLD, the position is full time(Mon - Fri, 7.00am - 3.30pm or 8.00am - 4.30pm) with onsite parking and on the job product training.

Why Join Us?

At Rydell Beltech, you’ll work alongside industry experts in a supportive, high-performance culture that values innovation, collaboration, and results. We’re committed to your professional development and offer opportunities for career growth within a truly global organization.

Key Responsibilities

• Developing customer relationships and providing customer sales service by phone, email enquiries and preparation of quotes for customers using our software programmes.
• Process sales orders, stock transfers and update the system to reflect the new status for each event.
• Proactively inform customers of order / quote updates.
• Respond swiftly and courteously to customer enquiries.
• Support company sales representatives and liaise with the operations team.
• Build rapport with customers through friendly, engaging communication.

Key Requirements

• Customer relationships and networking ability.
• Effective communication skills (verbal, written).
• Customer focused and flexible to customer needs.
• Results focussed and responsive to goals and objectives.
• Competent skills in use of MS Office Products (Word, Excel).
• Teamwork and collaboration skills.
• Ability to work independently.

If you want to flourish by working in a team environment where prioritising our customers is important, then you are who we are looking for!

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