Customer Service Coordinator

Customer Service Coordinator – Dublin

Location: Finglas, Dublin

Reporting to: Customer Service Manager

Salary: Up to €45,000 per annum

Working Arrangement: Hybrid

About the Role

We are looking for an experienced and highly organised Customer Service Coordinator to manage customer accounts and orders across the UK, Scandinavia, Middle East and South Africa markets. You will be a key point of contact for customers and Sales Representatives, managing the full order lifecycle from initial enquiry and order processing through to delivery and post-sales support. The role also involves supporting high-value projects and working closely with internal teams to ensure excellent customer service and on-time delivery.

Key Responsibilities

• Manage incoming calls, emails, customer enquiries and orders across assigned international markets.
• Act as the primary point of contact for customers, supporting queries relating to orders, logistics, invoicing, payments, warranties and account management.
• Review and process orders, ensuring pricing, product specifications, delivery schedules and customer requirements are accurate.
• Maintain customer orders and information within the Infor ERP system.
• Manage the full order lifecycle from receipt through to delivery and post-sales support.
• Track proforma invoices and support the smooth processing of customer payments.
• Liaise with Manufacturing, Quality, Finance, Logistics, Transport and Warehouse teams to ensure orders are fulfilled accurately and on time.
• Provide customers and Sales Representatives with regular updates on order status, stock availability, pricing and delivery schedules.
• Process product claims and warranty requests, coordinating replacement orders where required.
• Support Sales Managers with customer and project enquiries.
• Coordinate kitting and project orders for the South African market in partnership with warehouse operations. Project Coordination
• Support the coordination of large-value and project-based orders from initial requirements through to completion.
• Liaise with customers and Sales Representatives to understand project requirements and timelines.
• Provide product knowledge, technical guidance and ongoing customer support.
• Coordinate shipping, deliveries and product installations where applicable.
• Maintain project documentation and monitor progress against key milestones.

Skills & Experience

• Previous experience in an international customer service or order management environment.
• Experience in project coordination or project management is desirable.
• Excellent written and verbal communication skills.
• Strong Microsoft Office skills, particularly Excel.
• Experience using ERP or order management systems; Infor experience would be advantageous.
• Highly organised with excellent attention to detail.
• Self-motivated, proactive and able to work independently.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Strong relationship-building skills and a professional approach to customer service.

What We Offer

• Salary up to €45,000 per annum
• Hybrid working
• Opportunity to work with international customers and markets
• Varied role combining customer service, order management and project coordination
• Collaborative and supportive working

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