Client Development Manager

Overview

In this role you drive omnichannel client development to grow and retain the local client base, maximizing conversion and long-term value through strategic in-store and external engagements. You will strengthen clienteling culture, coach teams, and oversee tool usage and events to foster loyalty. You collaborate with store leadership, the Client Service Centre, and cross-functional teams to implement targeted outreach and high-impact experiences.

This position offers hands-on ownership of client relationships and performance across the retail network.

• Reinforce in-store clienteling and ensure usage of LV tools (ICON, MyCC, LV Publishing, LV Catalogue); provide guidance and training
• Support implementation and rollout of new clienteling tools across the retail network
• Collect store feedback on tools and business needs; adapt solutions with local context
• Champion clienteling culture; coach teams to build long-term client relationships
• Act as a liaison between Client Service Centre and stores; resolve client queries and follow-up
• Organize and execute client and press events, private appointments, and in-store experiences
• Define store clienteling priorities with Store Manager and Client Manager, aligned to budget
• Collaborate with sales to define client targeting for events and activations
• Support execution and follow-up of clienteling initiatives for strong engagement and measurable results
• Contribute to targeted client communications (mailings, e-mails, personalized outreach)
• Drive development of top clients through personalized in-store experiences
• Identify high-potential clients and support recruitment and relationship building
• Coordinate client gifting aligned with brand guidelines and priorities
• Nominate clients for exclusive brand experiences and activations
• Use CRM data to generate insights and recommendations for store performance
• Ensure data quality and coach team on data collection
• Promote DREAM usage and training in-store
• Review client portfolio and opportunities for recruitment, retention, reactivation
• Monitor ROI of clienteling actions and adjust strategies
• Support segmentation, profiling, and targeting for personalized outreach
• Regularly review client allocation to ensure balanced ownership
• Coach and support Client Advisors in clienteling best practices
• Deliver on-the-floor coaching and training on CRM tools and engagement
• Ensure team members act as brand ambassadors and deliver exceptional client experiences
• Manage other client touchpoints to enhance experience

• People development and performance management
• Priority management
• Business development, influential and analytical
• Relationship building and excellent communication
• Problem-solving and conflict resolution

• People development
• Strategic thinking
• Communication
• CRM tools
• Clienteling techniques
• Data-driven decision making