Account Director

Overview

You will lead client and intermediary relationships for a portfolio spanning Local Authorities, Police and Universities, driving retention and growth. Collaborating with underwriters, claims and external partners, you will manage renewals, tenders and regulatory compliance while expanding the client base. You’ll engage in regional events and networking to strengthen partnerships and support regional business planning.

This role combines client-facing leadership with cross-team collaboration to deliver outcomes for public sector clients and education institutions.

• Competitive compensation
• Comprehensive benefits programs
• Career development opportunities
• Collaborative, people-first culture
• Global reach with local impact
• Flexible arrangements and adjustments in recruitment

• Develop and maintain strong client and intermediary relationships to retain and grow the portfolio
• Manage renewal and tender processes, including reports and bid evaluations in collaboration with legal and compliance
• Collaborate with underwriters, account handlers, claims team, brokers, clients and external stakeholders
• Engage in regional/national events and networking to build partnerships
• Support Regional Business Plan implementation and maintain relationships with key brokers and clients
• Attend workshops, conferences, and training to stay updated on regulatory requirements and professional development

• Strong client service focus and ability to deliver outstanding outcomes
• Excellent written and verbal communication and relationship-building skills
• Attention to detail and ability to extract pertinent information from documents
• Solid understanding of general insurance products and the commercial marketplace in the public sector
• Willingness to develop presentation skills and public speaking
• Presence or willingness to work in North/North East England
• Experience with renewal/tender processes and stakeholder engagement
• Self-motivated with focus on personal development and learning

• Empathy
• Integrity
• Collaboration
• Proactiveness
• Knowledge of general insurance products and classes of insurance
• Tender and renewal documentation