Onboarding & Operations Lead

About the role

We are looking for a data-driven, process-oriented, and customer-centric Onboarding & Operations Lead to own the end-to-end activation for our highest-value partners in Brazil.

Key Responsibilities

• Own the entire lifecycle of Strategic Key Accounts (SKA) from contract signing to tech launch, ensuring high-quality activation even under tight resource constraints.
• Design, document, and implement Standard Operating Procedures (SOPs), governance frameworks, and operational workflows to reduce downstream rework and support business scalability.
• Collaborate closely with Product, Engineering, Payments, and Compliance teams to define requirements and support the development of online tools, APIs, and system integrations that automate manual onboarding.
• Establish clear Standards of Approval (SLAs) with Sales and Business Development (BD) teams to ensure complete merchant data quality right from day one.
• Personally orchestrate onboarding architecture for hyper-complex cases (massive multi-store structures, complex payment/clearing logic).
• Leverage data analytics, dashboards, and core metrics (TAT, conversion rates, and activation accuracy) to proactively trace process bottlenecks and execute actionable improvements.
• When necessary, manage external operations or partners responsible for verification activities, establishing strict performance metrics and quality controls.

Requirements

• 5+ years of experience in Key Account Operations, Technical Onboarding, or Project Management within high-growth internet ecosystems (O2O, Delivery, E-commerce, Fintech, or Global SaaS).
• xperience structuring operations or scaling customer journeys in highly dynamic, fast-paced international environments.
• Strong analytical ability to translate complex business languages and messy offline workflows into scalable product and technical requirements.
• :Exceptional stakeholder management skills—adept at driving horizontal alignment across Engineering, Sales, Support, and Product squads.
• Solid understanding of operational excellence frameworks (certifications like Scrum, Agile, Gestão de Projetos, or Lean Six Sigma are highly valued).
• Full professional proficiency in English and Portuguese

Keeta Brazil is committed to building a diverse and inclusive workplace. We welcome and encourage applications from people with disabilities (PwD). If you require any accommodations during the recruitment process, please let us know - we are here to support you.