Solution Expert- Marketing platform (m/f/d)

Overview

As METRO.digital accelerates its digital presence, you will architect and optimize a global marketing platform that unifies customer data and delivers real-time experiences. You act as the bridge between business needs and technical execution across marketing automation, CDP, messaging and consent-management capabilities. You collaborate with cross-functional teams and external partners to ensure reliable, scalable solutions.

This role offers hands-on configuration, integration design, and guidance to drive impactful customer journeys at scale.

• agile, multicultural environment
• strong teamwork and knowledge sharing
• people development and trainings
• supportive career journey
• continuous learning
• opportunity to upskill

• Design and continuously improve the Marketing Automation platform architecture with focus on Adobe Journey Optimizer, Adobe Experience Platform, Optimizely, Sinch and OneTrust integrations
• Configure, customize and optimize solutions per business and technical requirements and platform guidance
• Translate business processes into platform configurations and solution designs with development teams
• Collaborate with developers, QA, support, product owners, country stakeholders and external vendors to ensure reliable implementation and operations
• Support integration design for customer data, event data, messaging providers, consent and preference data, and downstream reporting
• Drive troubleshooting and root-cause analysis for campaign execution, journey behavior, data flow, channel delivery and integrations
• Improve performance, scalability, reliability, monitoring, documentation and supportability of deployed solutions
• Act as technical SPOC for countries and cross-functional initiatives to harmonize usage and rollout standards

• Proven experience as Solution Expert, Technical Product Specialist or similar in a complex tech environment
• Hands-on experience with at least one major Marketing Automation or customer-engagement platform; Adobe Journey Optimizer and Adobe Experience Platform strongly preferred
• Experience with platforms such as Adobe Journey Optimizer, Optimizely, Sinch, OneTrust or comparable marketing tech
• Practical knowledge of marketing campaigns across channels (email, push, WhatsApp, SMS, in-app)
• Solid understanding of customer data, audiences, segmentation, event-triggered automation and consent management
• Ability to work with APIs, data mappings, integration concepts and technical documentation
• Strong analytical skills to translate complex processes into clear designs
• Fluent written and spoken English

• Cross-functional collaboration
• Clear technical communication to business stakeholders
• Analytical problem solving
• Adobe Journey Optimizer
• Adobe Experience Platform
• Optimizely