Bilingual Claims Coordinator

Position: Bilingual Customer Solutions Coordinator

Employment: Full-Time, Permanent

Salary: Up to $56,000

Schedule: Friday to Tuesday

• Friday, Monday & Tuesday: In Office
• Saturday & Sunday: Work from Home
• Hours: 8:00 a.m. – 4:30 p.m.
• (30-minute lunch & two 15-min breaks)

Position Overview:

As a Customer Solutions Coordinator, you’ll be the driving force behind moving claims forward. You’ll manage the process end-to-end with speed, accuracy, and empathy, ensuring no detail slips through while clients and partners receive timely solutions.

This role demands a solution-oriented mindset, strong organisational skills, and the ability to juggle multiple priorities. You’ll thrive in a fast-paced environment, taking ownership of progress and collaborating with stakeholders to deliver outcomes quickly and effectively.

Job Responsibilities

• Own the intake and progression of new claims, gathering requirements, entering data into our CRM, and ensuring smooth end-to-end handling.
• Proactively resolve client inquiries on our claims line, delivering solutions that balance efficiency and exceptional service.
• Maintain accurate claim records and documents, driving accuracy in every step of the process.
• Guide policyholders through the temporary housing journey with empathy and clarity, ensuring they feel supported at each stage.
• Match clients to suitable housing solutions, balancing urgency, requirements, and available inventory.
• Prepare leases, contracts, authorizations, and paperwork while ensuring deadlines are met.
• Manage competing priorities by organising workload, addressing urgent tasks, and keeping claims moving forward without delay.
• Act as the central liaison between policyholders, adjusters, and property managers, pushing progress and resolving obstacles quickly.
• Monitor billing accuracy, produce statements, and follow up on outstanding payments with persistence.
• Adapt to changing requirements and shifting repair schedules while ensuring momentum is maintained.
• Support the broader team by jumping in wherever needed to ensure success.

Education & Experience Required

• Post-secondary education or experience in business, hospitality, real estate, or a related field is an asset, although not required.
• Strong skills in organisation, multitasking, and problem-solving, able to keep work moving forward under pressure.
• Proven ability to deliver outstanding client service, balancing empathy with efficiency.
• Fluent in English and French with excellent verbal and written communication skills, with confidence handling multiple stakeholders.
• Proficiency with MS Office and the ability to quickly learn new systems.

Core Competencies

• Solution-driven mindset – able to anticipate challenges, troubleshoot quickly, and keep claims moving forward.
• Organisational strength – skilled at managing competing priorities, high volumes, and shifting deadlines without losing accuracy.
• Client empathy with action – balancing compassion for policyholders in distress with the ability to guide them through solutions.
• Strong communicator – clear, confident, and persuasive with clients, adjusters, property managers, and internal teams.
• Resilient under pressure – able to stay composed, make sound decisions, and push progress in time-sensitive situations.
• Collaborative problem solver – works seamlessly across departments and with external partners to deliver results.

Adaptable and proactive – thrives in a fast-growing, changing environment where priorities shift quickly