Apprentice - Customer Service

Job Description

Job description

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Short Brief on role: The Customer Service Representative will be part of the regional customer service team, managing customer interactions at a transactional level.

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Key Responsibilities:

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• Provide support and resolution for customer queries received via telephone / e-mail as per defined SLAs and quality parameters.
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• Educate customers on CMA CGM procedures, Import regulations, SOPs, best practices and usage of E-Business tools.
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• Longstanding units follow-up with customers.
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• Perform timely system related updates.
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Requirements and Specific Skills:

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• Graduate
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• Communication skills (written & oral, both in English & relevant vernacular language).
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• Systems savvy and basic exposure to MS-Office applications.
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• Demonstrable team-player skills and ability to meet timelines and deadlines.
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