Field Service Technician
Invenio
Job Description
Join an innovative 3D printing technology company and build your career in a rapidly growing industry.
Due to continued growth, we are looking for a 3D Printing Technician to join our team based in Box Hill, Melbourne.
This is an exciting opportunity for a hands-on Technician with strong mechanical aptitude and troubleshooting skills to develop specialist knowledge within the rapidly evolving 3D printing and additive manufacturing sector.
Join an innovative 3D printing technology company and build your career in a rapidly growing industry.
Due to continued growth, we are looking for a 3D Printing Technician to join our team based in Box Hill, Melbourne.
This is an exciting opportunity for a hands-on Technician with strong mechanical aptitude and troubleshooting skills to develop specialist knowledge within the rapidly evolving 3D printing and additive manufacturing sector.
About the Role
As a Field Service Technician, you will provide technical support to customers and ensure their 3D printing equipment is operating reliably and efficiently.
You will be responsible for:
- Providing hands-on technical support and training to customers.
- Installing, commissioning, maintaining and repairing 3D printing equipment.
- Diagnosing and troubleshooting mechanical, electrical and technical issues.
- Acting as a technical expert and providing customers with practical solutions.
- Keeping your knowledge of 3D printing machines, technology and performance up to date.
- Accurately recording customer issues, service activities and resolutions within the CRM system.
- Providing feedback to internal teams regarding recurring technical issues and solutions.
- Supporting customers both remotely and onsite.
- Travelling to customer sites as required, including occasional interstate travel.
- Building strong relationships with customers and providing a high level of technical service.
About You
To be successful in this role, you will have:
- A strong mechanical aptitude and hands-on technical background.
- Trade qualifications or relevant technical experience.
- Experience working as a Technician, Service Technician, Field Service Technician or similar.
- Strong mechanical troubleshooting and problem-solving skills.
- The ability to diagnose faults and work independently to resolve technical issues.
- Excellent customer service and communication skills.
- A willingness to learn new technology and develop specialist 3D printing knowledge.
- Strong attention to detail and the ability to accurately document technical issues and solutions.
- A current driver's licence and the ability to travel to customer sites.
Experience with 3D printers, additive manufacturing, CNC machinery, robotics, automation or other advanced manufacturing equipment will be highly regarded.
Why Join Invenio 3D?
This is an opportunity to join an innovative and growing technology business at an exciting stage of its development.
You will receive:
- Ongoing technical training and professional development.
- Exposure to cutting-edge 3D printing and additive manufacturing technology.
- The opportunity to work directly with a diverse range of customers and industries.
- A varied role combining workshop, technical and customer-facing work.
- Long-term career opportunities within a growing business.
- The opportunity to develop specialist expertise in an emerging technology sector.