Account Manager

About the job

Responsibilities

1. Serve as a primary point of contact for sellers, addressing issues related to registration,

compliance, listing support, and account management promptly and professionally

based on the guidance of global teams.

2. Assist sellers in understanding platform policies, documentation requirements, and

troubleshooting steps, including but not limited to product listing errors, payment delays,

or compliance violations.

3. Collaborate with internal teams (Legal, Compliance, Product) to support the resolution

of seller escalations and improvement of processes.

4. Analyze seller pain points and feedback to propose platform or workflow

optimizations.

5. Conduct training sessions to provide information support for sellers on best practices

for account health and growth.

6. Track seller performance metrics (e.g., onboarding completion rates, issue resolution

time) and report trends to leadership.

Required Skills

1. 3+ years of experience in e-commerce operations, account management, or seller

support, preferably with a marketplace or cross-border platform.

2. Strong problem-solving skills with the ability to navigate complex, ambiguous issues.

3. Familiarity with compliance frameworks (e.g., product standards, tax documentation).

4. Proactive, detail-oriented, and able to manage high-volume inquiries under tight

deadlines.

5. Fluent in English and business level mandarin speaking is preferred