Field Service Technician

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Key Responsibilities

• Maintenance & Repair: Perform repair and maintenance tasks on vehicle loading cranes, hooklifts, and Moffett truck-mounted forklifts to ensure optimal performance and safety.
• Service Vehicle Care: Ensure all service vehicles are well-maintained, clean, and fully stocked with necessary tools and parts.
• Time Management: Ensure timely arrival to sites and completion of jobs on schedule, adhering to the Hiab standard.
• Compliance & Safety: Maintain strict compliance with Occupational Health & Safety (OHS) standards, promptly addressing any non-compliance and reporting incidents.
• Customer Interaction: Provide professional communication with customers regarding service reports and maintain a clean and tidy appearance.
• Fault Diagnosis & Problem Solving: Troubleshoot and diagnose faults independently, test hydraulic and electrical circuits, and rebuild mechanical components as needed.
• Environmental & Waste Management: Adhere to local environmental guidelines, ensuring proper waste disposal and cleanliness during and after service.

Performance Expectations

• Adherence to Timeframes: Ensure punctuality to site and completion of all tasks within the agreed-upon timeline.
• OH&S Compliance: Maintain a safe work environment, ensuring all equipment is left in a safe, operational state and that all relevant standards are followed.
• Customer Service: Provide clear, concise, and accurate reports to customers while maintaining a professional demeanor and presentation.
• Technical Expertise: Ability to independently troubleshoot, test, and repair hydraulic, electrical, and mechanical systems.

Skills & Experience

• Proven experience in a similar role, particularly in mechanical handling or industrial operations.
• Excellent work ethic with the ability to work unsupervised.
• Strong customer service and interpersonal skills.
• Ability to fault-find and troubleshoot mechanical, hydraulic, and electrical systems.
• Proficient in the use of computers for reporting and administrative tasks.
• Excellent time management, attention to detail, and organizational skills.
• Ability to mentor and guide apprentices.

Qualifications & Education

• Trade Qualification in Plant Mechanic, Heavy/Light Vehicle Mechanic, or a similar field.

Personal Attributes

• Positive, can-do attitude with a strong desire to complete tasks today.
• Strong character and adaptability in diverse environments.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, particularly in dealing with all levels of the organization.

This is a great opportunity to join a global market leader. You must have the applicable rights to work in Australia to be considered.

This role has been approved as a direct only hire, as such any Agency referrals will not be accepted.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

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