Customer Service Specialist

The Textile Company are importers and distributors of premium brands of textiles and wallcoverings to the design and decorating trade. A business built on great brands, longstanding relationships and a highly skilled team of industry specialists, we partner with the world’s best brands and mills to bring the latest textile trends to Australia and New Zealand.

We're looking for a Customer Service Specialist to provide high quality customer service and admin duties in our busy Mascot Operations team.

What we offer:

Full time role with longevity

Supportive and friendly team environment

Monday-Friday 9-5 in our Mascot office/warehouse

Free parking on site

Key responsibilities:

Promptly handling and responding to customer enquiries via phone and email

Accurately processing orders, proformas and quotes into our inventory management system and CRM

Checking stock levels, placing stock reserves with suppliers and providing pricing to customers

Processing customer payments and following up with accounts receivables

Maintaining strong relationships with our customers, our suppliers, our showrooms and our sales team

Requirements

1+ years in a fast-paced customer service or operations role

Proficiency with Microsoft Office (Outlook, Word, Excel)

Excellent customer service skills with strong customer focus

Strong communication skills (written and verbal)

Great organisational skills, attention to detail and time management skills

Nice to have:

Experience using Cin7Core and/or Hubspot

Experience in the design/decorating trade

If you are looking for a long-term position with lots of variety within a small friendly team, we would love to hear from you!

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