Customer Service Coordinator

3 month temp role with scope for extension

About the Role

We are seeking a proactive and customer-focused Customer Service Coordinator to join a high performing customer service team. In this role, you will be the primary point of contact for customers, coordinating collection requests, managing logistics, updating the internal CRM systems and ensuring a smooth and efficient customer experience.

Working closely with internal teams and external customers, you will play a key role in maintaining turnaround times, supporting operational requirements, and ensuring customer expectations are consistently met.

Key Responsibilities

• Manage and action return and collection requests, ensuring timely turnaround and availability of equipment.
• Proactively follow up with customers regarding outstanding returns and collection schedules.
• Coordinate returns and urgent requests with internal stakeholders to meet business deadlines.
• Build strong relationships with customers and provide a high level of service throughout the return process.
• Liaise with transport providers and drivers to arrange timely collections.
• Monitor return timeframes and escalation any potential delays or issues as required.
• Maintain accurate records and provide updates to relevant teams.

Skills & Experience

• Previous experience in a customer service, customer support, coordination, or administration role.
• Strong communication skills with the ability to build positive relationships with a wide range of stakeholders.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and a proactive approach to problem-solving.
• Experience coordinating logistics, inventory, or return processes will be highly regarded.
• Proficiency in Microsoft Office and the ability to learn new systems quickly.

What's on Offer

• Supportive and collaborative team environment.
• Opportunity to work in a busy and varied coordination role.
• Scope for extension.
• Positive workplace culture.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, coordinating multiple tasks, and delivering an exceptional customer experience. His role is being managed by Melanie Hammond (07) 3118 0***.

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