Admin Assistant

Total Focus Group is a trusted operator across commercial cleaning and facilities services, delivering to major national clients through our Total Focus Cleaning (TFC) brand. Behind every spotless site is a tight operational engine — and we're looking for the person to help run it.

About the role

As an Operational Administration Assistant, you will play a crucial role in operational coordination and support, ensuring efficient service delivery and client satisfaction across various facilities. Reporting to the General Manager, your responsibilities will encompass a wide range of tasks aimed at maintaining operational excellence and facilitating effective communication between internal teams and external stakeholders.

Key responsibilities

Collaborate with Senior Management, Operations, and Area Managers to ensure facilities and sites adhere to contracts, client instructions, and quality standards

Assist in daily operations, supporting management of cleaning teams across diverse facilities

Provide guidance to Operations and Area Managers, ensuring effective cleaning service delivery and adherence to protocols

Work with Management to guide regular facility inspections to identify cleaning tasks, maintenance needs, and rectifications

Proactively engage clients, address concerns, and exemplify commitment to excellence and customer satisfaction

Monitor cleaning product supply and equipment functionality, arranging repairs or replacements as needed

Monitor safety standards, conduct WH&S inductions, and assign incidents promptly

Ensure environmental compliance and proper waste disposal in alignment with company policies

Assist management in onboarding, training, guidance, and discipline of cleaning staff

Maintain accurate operational documentation and analyze operational data to identify trends and opportunities for efficiency enhancement

About you

Prior experience in administration, operations support, or coordination — facilities, cleaning, trades or services industries highly regarded

Highly organised with sharp attention to detail — you don't let things slip through the cracks

Confident juggling multiple systems, registers and deadlines at once

A clear, professional communicator who's comfortable liaising with management, clients and contractors alike

Solutions-focused — you spot a problem and get on with fixing it

Proficient with Microsoft Office; happy to learn new operational software and platforms

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