Customer Service Specialist

Job Description

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Thinking about a new career path? Come join Suncorp in Brisbane!

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Full-Time – Customer Service Specialist (AAMI Specialists)

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Start Date: Wednesday 7th October

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Induction training Period:

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Wednesday 7th October 2026 – Friday 20th November 2026

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Are you looking for a secure and rewarding role where your people skills truly matter?

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We’re currently recruiting full-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.

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Experience in hospitality, retail, childcare, or contact centres can set you up for success in this fast-paced role. If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you. At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.

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Shift Pattern

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This is a full-time role offering:

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37.5 hours per week – Monday to Friday
\n Start window: 9:00am – 11:00am (During daylight saving: 8:00am – 10:00am)

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Please note: 'Start window' means you may be rostered to start at any time between the hours shown. You must be available to work within this window.

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Why You'll Love Working at Suncorp: 

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Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.

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Here's what we offer:

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• Competitive salary: $62,000 + 12% super + penalty rates on eligible shifts + performance-based incentives
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• Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
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• Hybrid working with a blend of office and home-based work
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• A strong focus on work-life balance
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• Staff discounts with more than 400 leading Australian retailers
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• Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
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• Reward and recognition programs
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• Ongoing learning, career development and internal progression opportunities
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• Join one of Australia's most trusted and inclusive employers
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• Opportunities to get involved in community initiatives and volunteering programs
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Please note: Benefits may vary depending on role, level and location.

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What You'll Be Doing

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As an AAMI Specialist, you'll:

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• Support customers with their insurance enquiries over the phone
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• Provide personalised solutions that meet customers' needs
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• Build strong customer relationships through exceptional service
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• Achieve service and sales targets while putting the customer first
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• Resolve enquiries confidently and efficiently
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What You'll Bring

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We're looking for people who have:

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• A genuine passion for helping customers
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• Strong communication and problem-solving skills
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• The ability to explain information clearly and simply
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• Motivation to achieve individual and team goals
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• A collaborative approach to working both in the office and remotely
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• Resilience, adaptability and a willingness to learn
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Training

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Your success starts with investing in your development.

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You'll complete a 7-week, full-time paid training program based in our Brisbane office, giving you all the knowledge and support you need to succeed.

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Please note you'll be required to work full-time from the Brisbane office during training. Once training is complete, you'll transition to your roster and our flexible hybrid working model.

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Home Office Requirements

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As this is a hybrid role, Suncorp will provide your laptop. You'll need:

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• A reliable internet connection
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• An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)
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• A private, quiet workspace suitable for taking customer calls
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If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact anais.diaz-[email protected] for a confidential conversation.

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