Customer Service Consultants

Job Description

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02nd September, 2026\n

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• Customer Service Consultants (Contact Centre) - multiple roles available
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• Based onsite 5days in Milton QLD - one train stop from Brisbane CBD
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• Brand new team - Exclusive roles with WorkTrybe + Sumo Energy
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• Paying $60K+Super - Permanent opportunity - grow your career in nurturing, fun environment
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• Full time roles - 7.30am-6pm rotating roster, Monday-Friday
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Be part of something new. Help rebuild a brand. Grow your career.
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\n WorkTrybe have been partnering exclusively with Sumo Energy as they establish a brand new Queensland contact centre team. This is your chance to join a growing team of enthusiastic individuals, shape the culture and build your career in a business that's going through a major transformation.\n
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The Role
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\n As a Customer Service Consultant, you'll be the voice of Sumo Energy helping customers with a wide range of enquiries while delivering an experience that actually feels human.\n
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\n This is a high-volume inbound contact centre role (50-100 calls per day), where quality, empathy and attention to detail matter.\n
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• Handling inbound customer enquiries across billing, payments and accounts
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• Updating plans, tariffs & account details
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• Navigating multiple systems and maintaining accurate notes (critical!)
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• Managing conversations in line with strict energy industry compliance
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• Identifying when to escalate (e.g. safety concerns like gas leaks)
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• Taking the extra time to ensure customers feel heard and supported
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What we're looking for\n
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• Strong customer service mindset - friendly, empathetic and solutions-focused
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• Experience in a call centre or customer-facing role (entry-level considered)
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• Excellent communication & listening skills
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• Ability to learn systems quickly and work across multiple screens
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• High attention to detail, especially with note-taking and compliance
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• A proactive attitude - willing to learn, improve and grow
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• Comfortable working in a regulated environment
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Energy experience is not required - full training provided\n
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Shifts & Salary\n
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• $60,000 + Super
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• Monday-Friday rotating roster between 7:30am - 6:00pm to service customers across Australia
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• 37.5 hours per week
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Why join Sumo Energy?
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\n Sumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy.\n
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\n You'll be joining a team where:\n
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• Leadership is hands-on and supportive
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• The environment feels like a startup within an established business
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• There's real opportunity to progress and shape your career
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\n Ready to be part of the rebuild?\n
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\n If you're looking for more than "just another call centre job" - and want to be part of something you can actually influence - we'd love to hear from you.\n
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\n *Full working rights are required for this role.\n

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