Customer Service Representative - Full Time

Job Description

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Why Datacom?

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At Datacom, we work with organisations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need — when they need it.

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We’re passionate about developing, retaining, and promoting diverse talent. When you join our team, you’re not just taking a job — you’re opening the door to a career full of possibilities in Customer Operations, IT, and beyond.

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About the Role

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We’re hiring full-time Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes.

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Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.

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Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres — or you are brand new to the industry — we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive.

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What You’ll Do

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• Handle inbound customer enquiries via phone, email, and processing items
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• Build rapport quickly while providing accurate, timely information
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• Identify and resolve issues by following clear processes and guidelines
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• Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality
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What We’re Looking For

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• Clear, confident verbal and written communication
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• Strong attention to detail and accuracy under time pressure
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• Team player who contributes to a positive environment
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• Empathy and patience, especially when assisting people in challenging situations
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• Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)
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• Australian Citizenship and ability to obtain and maintain a Security Clearance
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• Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success
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Operating Hours

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Full-time roles available. Rostered shifts Monday–Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work.

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Benefits

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• Excellent career development with proven pathways through Datacom Academy
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• Fully paid Cert III in IT, with course fees and study time covered during paid work hours
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• Best-in-class reward & recognition programs
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• Corporate retail discounts & regular social events
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• Paid parental leave
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• $1,000 employee referral program
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Join Us

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At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia.

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If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you.

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How to Apply:
\n Click ‘Apply’ and start your career journey with Datacom today.

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