Field Service Technician

KW Automation is a proud, third-generation family-owned and operated medium-sized business based on the beautiful Sunshine Coast. For decades, we have been at the front of engineering excellence, designing and manufacturing world-class post-harvest fruit handling systems, nursery automation machinery, and specialized oyster processing equipment. We pride ourselves on innovation, quality, and a deeply rooted commitment to our clients.

We are seeking a passionate, customer-centric Field Service Technician who loves to travel, meet new people, and explore different regions. You aren't just fixing machines; you are building relationships, ensuring our clients’ operations run flawlessly, and actively looking out for their best business interests.

Base Salary: $100,000 per annum + superannuation.

Benefits

• Tools of the Trade: Generous car allowance, fuel card, laptop, and smartphone.
• Financial Incentives: Lucrative bonus structure for successful sales lead generation.
• Career Progression: Genuine pathways to transition into leadership or senior technical roles as the company grows.

Key Responsibilities

• On-Site Service & Support: Travel to client sites to install, commission, service, and repair our specialized automation machinery.
• Customer Advocacy: Act with the customer's best interests at heart, providing honest advice and minimizing their downtime.
• Technical Troubleshooting: Diagnose complex mechanical, electrical, and automation faults efficiently.
• Lead Generation: Identify opportunities for equipment upgrades or new machinery while on-site, earning bonuses when these leads convert to sales.
• Travel Flexibility: Undertake regional travel to visit clients.

Technical Skills & Experience

• Mechanical trade qualification (e.g., Mechanical Fitter or equivalent trade certificate).
• Strong hands-on capability in equipment servicing and diagnostics.
• Solid working knowledge of pneumatics and hydraulics.
• Base-level electrical knowledge (fault-finding and reading schematics).
• Practical experience working with automation systems or programmable machinery.

Personal Attributes

• Travel-Ready: A genuine passion for occasional regional travel and spending time on the road meeting clients.
• Relationship Builder: Excellent communication skills with a friendly, customer-first approach.
• Growth Mindset: Motivated by the prospect of climbing the company ladder within a stable, growing business.
• Trustworthy: Driven by integrity, ensuring the customer always gets the best possible solution.

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